Support
Your Trust, Our Commitment
From the moment you place an order to the first time your light turns on, we are dedicated to providing a service experience as refined as our products. Transparency and privacy protection aligned with the highest EU standards are the bedrock of TINTA's global commitment.
Instant Confirmation: You’ll receive a confirmation email the moment you place your order.
Quick Start: Your order typically enters our production queue within 48 hours.
Carefully Printed: Due to the complexity of organic curves, printing and assembly take 7-15 business days.
Last-minute Changes: We can help you amend your order within 24 hours before production begins.
Full Cancellation: If you change your mind before printing starts, you can cancel for a full refund.
Rigorous Testing: Every light undergoes a 24-hour burn-in test to ensure the electronics are perfect.
Plastic-Free: We use 100% recyclable cushioning, making your unboxing experience eco-friendly.
Shipment Alert: We’ll notify you the moment your piece is ready to head to your door.
Expert Support: Have a question about your order? Our team is always here to help.
Payment Choice: We currently accept PayPal for secure checkout.
Privacy Protection: We never store your full credit card details on our servers.
Fast Refunds: Refunds typically return to your original payment method within 5-10 business days.
Easy Access: Your digital receipts are permanently stored in our system.
Payment Notification: You will receive an immediate confirmation from PayPal once the transaction is complete.
No Data Sharing: We pledge never to share your financial payment data with third parties.
Fraud Monitoring: We work with PayPal’s anti-fraud systems to ensure the authenticity of every transaction.
Clear Billing: Transactions will be clearly labeled as TINTA on your statements for easy reconciliation.
Global Reach: Our shipping coverage includes Europe, North America, and the APAC region.
Live Tracking: You’ll receive a tracking number the moment your package starts its journey.
Free Shipping: Enjoy complimentary delivery when your order meets the minimum threshold.
Address Updates: We can change your shipping address anytime before the package leaves our warehouse.
Delivery Estimates: European orders typically arrive within 10-14 business days after dispatch.
Secure Delivery: For added security, we recommend being present to sign for your package.
Shipping Guarantee: Every shipment includes basic insurance; we will assist you fully in case of any mishaps.
Arrival Notice: You will receive an update when your package reaches the local delivery hub.
One-Year Warranty: We provide a one-year limited warranty for your product.
Structural Integrity: We guarantee our 3D-printed structures won't warp or break under normal use.
Modular Design: Our lights are modular, making it easy to swap parts even after the warranty expires.
Safety Certified: All components meet the highest CE and RoHS safety standards.
Rapid Response: We’ll provide a solution within 48 hours of receiving your warranty claim.
Repair Over Replace: We encourage repairing over replacing to help protect our planet.
Lifetime Advice: Our team is here for you, even long after your warranty expires.
Data Minimization: We only collect information essential for fulfilling your order and providing services.
Transparent Collection: We clearly state the purpose of data collection (e.g., for shipping) during browsing or checkout.
No Data Selling: TINTA pledges never to sell or rent your personal information to third parties.
Cookie Control: You have full control over opting in or out of non-essential tracking cookies.
Partner Compliance: We only work with logistics and payment partners (like PayPal) who meet strict data security standards.
Policy Updates: We will proactively notify you of any significant changes to our privacy policy via our website or email.
Design Patents: All organic lighting shapes are protected by international design patents; counterfeiting is prohibited.
Intellectual Property: All website content, photography, and algorithms are the exclusive property of TINTA.
On-Demand Agreement: You acknowledge that products are manufactured post-order, requiring specific lead times.
Accuracy of Information: Users are responsible for providing accurate shipping and contact details when ordering.
Prohibited Use: Users may not use our products for illegal, hazardous, or unauthorized commercial modifications.
Right to Modify: TINTA reserves the right to adjust product specs, pricing, or discontinue models at any time.
Limitation of Liability: TINTA’s liability is limited to the product’s purchase price for damages from improper use or environmental factors.
Governing Law: Any disputes will be resolved through international arbitration guidelines based on the laws of TINTA’s jurisdiction.
Support
Your Trust, Our Commitment
From the moment you place an order to the first time your light turns on, we are dedicated to providing a service experience as refined as our products. Transparency and privacy protection aligned with the highest EU standards are the bedrock of TINTA's global commitment.
Instant Confirmation: You’ll receive a confirmation email the moment you place your order.
Quick Start: Your order typically enters our production queue within 48 hours.
Carefully Printed: Due to the complexity of organic curves, printing and assembly take 7-15 business days.
Last-minute Changes: We can help you amend your order within 24 hours before production begins.
Full Cancellation: If you change your mind before printing starts, you can cancel for a full refund.
Rigorous Testing: Every light undergoes a 24-hour burn-in test to ensure the electronics are perfect.
Plastic-Free: We use 100% recyclable cushioning, making your unboxing experience eco-friendly.
Shipment Alert: We’ll notify you the moment your piece is ready to head to your door.
Expert Support: Have a question about your order? Our team is always here to help.
Payment Choice: We currently accept PayPal for secure checkout.
Privacy Protection: We never store your full credit card details on our servers.
Fast Refunds: Refunds typically return to your original payment method within 5-10 business days.
Easy Access: Your digital receipts are permanently stored in our system.
Payment Notification: You will receive an immediate confirmation from PayPal once the transaction is complete.
No Data Sharing: We pledge never to share your financial payment data with third parties.
Fraud Monitoring: We work with PayPal’s anti-fraud systems to ensure the authenticity of every transaction.
Clear Billing: Transactions will be clearly labeled as TINTA on your statements for easy reconciliation.
Global Reach: Our shipping coverage includes Europe, North America, and the APAC region.
Live Tracking: You’ll receive a tracking number the moment your package starts its journey.
Free Shipping: Enjoy complimentary delivery when your order meets the minimum threshold.
Address Updates: We can change your shipping address anytime before the package leaves our warehouse.
Delivery Estimates: European orders typically arrive within 10-14 business days after dispatch.
Secure Delivery: For added security, we recommend being present to sign for your package.
Shipping Guarantee: Every shipment includes basic insurance; we will assist you fully in case of any mishaps.
Arrival Notice: You will receive an update when your package reaches the local delivery hub.
One-Year Warranty: We provide a one-year limited warranty for your product.
Structural Integrity: We guarantee our 3D-printed structures won't warp or break under normal use.
Modular Design: Our lights are modular, making it easy to swap parts even after the warranty expires.
Safety Certified: All components meet the highest CE and RoHS safety standards.
Rapid Response: We’ll provide a solution within 48 hours of receiving your warranty claim.
Repair Over Replace: We encourage repairing over replacing to help protect our planet.
Lifetime Advice: Our team is here for you, even long after your warranty expires.
Data Minimization: We only collect information essential for fulfilling your order and providing services.
Transparent Collection: We clearly state the purpose of data collection (e.g., for shipping) during browsing or checkout.
No Data Selling: TINTA pledges never to sell or rent your personal information to third parties.
Cookie Control: You have full control over opting in or out of non-essential tracking cookies.
Partner Compliance: We only work with logistics and payment partners (like PayPal) who meet strict data security standards.
Policy Updates: We will proactively notify you of any significant changes to our privacy policy via our website or email.
Design Patents: All organic lighting shapes are protected by international design patents; counterfeiting is prohibited.
Intellectual Property: All website content, photography, and algorithms are the exclusive property of TINTA.
On-Demand Agreement: You acknowledge that products are manufactured post-order, requiring specific lead times.
Accuracy of Information: Users are responsible for providing accurate shipping and contact details when ordering.
Prohibited Use: Users may not use our products for illegal, hazardous, or unauthorized commercial modifications.
Right to Modify: TINTA reserves the right to adjust product specs, pricing, or discontinue models at any time.
Limitation of Liability: TINTA’s liability is limited to the product’s purchase price for damages from improper use or environmental factors.
Governing Law: Any disputes will be resolved through international arbitration guidelines based on the laws of TINTA’s jurisdiction.