Support
Your Trust, Our Commitment
From the moment you place an order to the first time your light turns on, we are dedicated to providing a service experience as refined as our products. Transparency and privacy protection aligned with the highest EU standards are the bedrock of TINTA's global commitment.
Instant Confirmation: You’ll receive a confirmation email the moment you place your order.
Quick Start: Your order typically enters our production queue within 48 hours.
Carefully Printed: Due to the complexity of organic curves, printing and assembly take 7-15 business days.
Last-minute Changes: We can help you amend your order within 24 hours before production begins.
Full Cancellation: If you change your mind before printing starts, you can cancel for a full refund.
Rigorous Testing: Every light undergoes a 24-hour burn-in test to ensure the electronics are perfect.
Plastic-Free: We use 100% recyclable cushioning, making your unboxing experience eco-friendly.
Shipment Alert: We’ll notify you the moment your piece is ready to head to your door.
Expert Support: Have a question about your order? Our team is always here to help.
Payment Choice: We currently accept PayPal for secure checkout.
Privacy Protection: We never store your full credit card details on our servers.
Fast Refunds: Refunds typically return to your original payment method within 5-10 business days.
Easy Access: Your digital receipts are permanently stored in our system.
Payment Notification: You will receive an immediate confirmation from PayPal once the transaction is complete.
No Data Sharing: We pledge never to share your financial payment data with third parties.
Fraud Monitoring: We work with PayPal’s anti-fraud systems to ensure the authenticity of every transaction.
Clear Billing: Transactions will be clearly labeled as TINTA on your statements for easy reconciliation.
Global Reach: Our shipping coverage includes Europe, North America, and the APAC region.
Live Tracking: You’ll receive a tracking number the moment your package starts its journey.
Free Shipping: Enjoy complimentary delivery when your order meets the minimum threshold.
Address Updates: We can change your shipping address anytime before the package leaves our warehouse.
Delivery Estimates: European orders typically arrive within 10-14 business days after dispatch.
Secure Delivery: For added security, we recommend being present to sign for your package.
Shipping Guarantee: Every shipment includes basic insurance; we will assist you fully in case of any mishaps.
Arrival Notice: You will receive an update when your package reaches the local delivery hub.
One-Year Warranty: We provide a one-year limited warranty for your product.
Structural Integrity: We guarantee our 3D-printed structures won't warp or break under normal use.
Modular Design: Our lights are modular, making it easy to swap parts even after the warranty expires.
Safety Certified: All components meet the highest CE and RoHS safety standards.
Rapid Response: We’ll provide a solution within 48 hours of receiving your warranty claim.
Repair Over Replace: We encourage repairing over replacing to help protect our planet.
Lifetime Advice: Our team is here for you, even long after your warranty expires.
Data Minimization: We only collect information essential for fulfilling your order and providing services.
Transparent Collection: We clearly state the purpose of data collection (e.g., for shipping) during browsing or checkout.
No Data Selling: TINTA pledges never to sell or rent your personal information to third parties.
Cookie Control: You have full control over opting in or out of non-essential tracking cookies.
Partner Compliance: We only work with logistics and payment partners (like PayPal) who meet strict data security standards.
Policy Updates: We will proactively notify you of any significant changes to our privacy policy via our website or email.
Design Patents: All organic lighting shapes are protected by international design patents; counterfeiting is prohibited.
Intellectual Property: All website content, photography, and algorithms are the exclusive property of TINTA.
On-Demand Agreement: You acknowledge that products are manufactured post-order, requiring specific lead times.
Accuracy of Information: Users are responsible for providing accurate shipping and contact details when ordering.
Prohibited Use: Users may not use our products for illegal, hazardous, or unauthorized commercial modifications.
Right to Modify: TINTA reserves the right to adjust product specs, pricing, or discontinue models at any time.
Limitation of Liability: TINTA’s liability is limited to the product’s purchase price for damages from improper use or environmental factors.
Governing Law: Any disputes will be resolved through international arbitration guidelines based on the laws of TINTA’s jurisdiction.